Conflict Resolution Essentials
Try to talk it out directly (Self Resolution)
When conflict arises, parties involved are encouraged to sit
down together and talk in a calm, nonjudgmental manner to resolve the
disagreement. Using “I” statements is a helpful tool to open
conversations without putting others on the defensive. Although
talking in this way can be uncomfortable and difficult, it does lay
the groundwork for working well together in the future. Direct
communication results in a better outcome than email and text
messages, which should be avoided.
Refrain from posting about conflict on social media
Parties should refrain from posting comments on social media to
maintain confidentiality and respect the dignity and rights of the
individuals involved.
Keep it confidential
Confidentiality is an important
part of any resolution process. Discussing the situation with others
who are not in a position to assist in resolving the issue can end up
being a source of embarrassment and anger for those involved. Also,
involving third parties could result in significant delay in working
past the issue and focusing on ensuring future interactions are
positive and productive.
Keep it positive and private
Shouting, verbal abuse, or
physical confrontations are never warranted and will not be tolerated
in the Girl Scout environment. Children and youth should not be
present at adult resolution meetings.