Conflict Resolution Essentials
Try to talk it out directly (Self Resolution)
When conflict arises, parties involved are encouraged to sit down together and talk in a calm, nonjudgmental manner to resolve the disagreement. Using “I” statements is a helpful tool to open conversations without putting others on the defensive. Although talking in this way can be uncomfortable and difficult, it does lay the groundwork for working well together in the future. Direct communication results in a better outcome than email and text messages, which should be avoided.
Refrain from posting about conflict on social media
Parties should refrain from posting comments on social media to maintain confidentiality and respect the dignity and rights of the individuals involved.
Keep it confidential
Confidentiality is an important part of any resolution process. Discussing the situation with others who are not in a position to assist in resolving the issue can end up being a source of embarrassment and anger for those involved. Also, involving third parties could result in significant delay in working past the issue and focusing on ensuring future interactions are positive and productive.
Keep it positive and private
Shouting, verbal abuse, or physical confrontations are never warranted and will not be tolerated in the Girl Scout environment. Children and youth should not be present at adult resolution meetings.