Think back to all you’ve accomplished throughout your Girl Scout journey. You’ve helped your community, faced big challenges, discovered new passions, and made forever friends. So, what’s next? Anything you can dream up! There’s so much more to explore with your Girl Scout crew. Sign up for another year today and keep the excitement going.
Log into your MyGS account. You will have the option to renew each member in your Girl Scout household, add a new member, or renew your troop (if you are a troop co-leader). If you experience any difficulty with your renewal, please contact our Customer Care team at 401-331-4500 Monday through Friday, 8:30 AM - 5:30 PM or via email at CustomerCare@gssne.org
YES! Please select Financial Aid as your payment type during the check-out process of renewing your membership, and our team will be in touch with the next step to finalize your renewal.
Yes, absolutely! Lifetime Members can confirm their eligibility by renewing the volunteer roles they hold in their MyGS account. You will process through the check-out screen and be provided with a $0 balance to complete the transaction and mark your participation for next year.
Log into your MyGS account and navigate to the list of Girl Scout members in your household. Next to the name of the member making a switch, you can click Change My Participation and it will enable you to search for the new troop. If your search does not populate what you are looking for, please reach out to Customer Care for assistance.
While a Girl Scout membership is valid through September 30th annually, the Early Bird season helps GSSNE prepare a bigger and better year ahead for YOU. It provides the ability to reach more program partners and find organizations that want to serve larger numbers of youth which will increase the number of opportunities we are able to offer our members (that equals more programming for Girl Scouts - YAY!) Another important reason to renew early is that it allows your local troop and service unit leaders to create more concrete plans for the community. Many troops begin making reservations for meetings, camping trips, and special events in advance of the troop year, and knowing that your Girl Scout is returning will ensure spaces are available for all who wish to participate.
Please discuss with your troop leader in advance if the troop will be renewing as a whole. Some troops choose to use cookie proceeds to cover all or a portion of membership costs, and caregivers should avoid processing a duplicate membership as this may cause issues within your MyGS account.
Why isn’t my username working?
Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact our Customer Care team.
Why am I not receiving the password reset emails?
The password reset emails come from email@example.com, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact our Customer Care team to verify that your username/email address is correct.
How do I reset my password when I no longer have access to the email address associated with my account?
Our Customer Care team can easily change your username/email address without requiring you to recreate your account. Contact us to get started.
Why can’t I see my family when I log in?
There are a couple reasons this could happen:
Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact our Customer Care team if you’d like to be listed as your household’s preferred contact.
You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact our Customer Care team to merge the two accounts into one.
Why can’t I see my troop(s) when I log in?
There are several reasons this could happen:
Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
Check your member profile to make sure you’re listed as a volunteer in the troop.
Not all troop volunteers can access the troop tab. Contact us to see which volunteer roles they allow to access the tab.
If your background check has expired, you may lose access until it is up-to-date.
Our Customer Care team can provide additional support.
As a troop leader, you can renew your girls through the online Member Community and using your troop finances.
You don't have to wait for your troop leader to renew your girl—you can do it!
As a Lifetime Member, you don't need to renew your membership each year, but you will need to renew your roles for the each new troop year. Here are the steps to renew your role(s):