Service Unit Product Program Coordinator Resources | Girl Scouts of Southeastern New England

Welcome to our new page dedicated solely towards GSSNE Product Program Managers! Here, you will find Fall Product Program and Cookie Program materials specifically for your role—all in one convenient location!

Service Unit Yearly Planning Guide
The Service Unit Yearly Planning Guide has tools to help all service unit volunteers prepare for a great Girl Scout year!

Fall Product Program

Key Dates

Thursday, September 17
Order taking begins in person & online! Girl Scouts can begin taking orders at any time during the program!

Monday, October 12
GSSNE office & shop closed

Saturday, October 31
Last day for Girl Scouts and troop volunteers to enter paper order card orders in M2OS.

Sunday, November 1
Order taking ends

Monday, November 2-Tuesday, November 3
Troop final payments due to service unit’s Product Program Coordinator ALSO Product Program Coordinator can verify troop orders & make any adjustments in the system

Wednesday, November 11
GSSNE office & shop closed

Thursday, November 19–Friday, November 20
Product arrives to service units for distribution to troops and Girl Scouts—just in time for the holidays!

December
Reward items arrive to the service unit's Product Program Coordinator

Forms & Publications toggle arrow

Contact Information toggle arrow

If you have any questions concerning the Fall Product Program locally, please contact:

GSSNE Customer Care at 401-331-4500 or email customercare@gssne.org

For direct inquiries concerning Candy, Nuts, Magazines, and more:

Ashdon Farms/A.L. Schutzman Co. (nuts and candy): Customer Service 1-800-274-3666

M2 Customer Service (magazines, online tech support, custom patch): 1-800-372-8520

M2OS Website (Girl Scouts' online store): support.gsnutsandmags.com

Cookie Program

Key Dates

Please note: these are the dates set by GSSNE for all service units. Your Product Program Coordinator may have separate dates for your service unit. Please be sure to follow all dates set by your PPC.

December

December 19 or before – Troops train Girl Scouts and service units hold cookie rallies
December 20- Girl Scouts start taking orders and online marketing begins. Registered Girl Scouts will receive emails to register with Digital Cookie before this date. Please note, it is optional to start taking orders on this day.
December 24-January 1 - Council office closed for holiday recess.

January

January 5 - Initial orders due in Smart Cookies from all service units
January 19 - Council office closed for Martin Luther King, Jr. Day
January 21-25 - Initial deliveries for all service units
January 24 - Cookie booths begin
January 28 - Reorders begin. A partial payment must be made in order to place a reorder
January 31 - Last day for removing Girl Scouts that do not belong in your troop. A member CANNOT be removed just because they are not participating in the cookie program. Please submit the Product Program Roster Change Request Form to make changes.

February

February 1- Your 1st partial payment is due to your PPC or council on or before February 1st. Reorders will not be processed for troops without at least a 30% payment of their initial order. Payments are due each time a reorder is picked up and at least every two weeks after the initial delivery
February 15- Partial payment due
February 20-22 - National Girl Scout Cookie Weekend

March & April

March 1 – A minimum of 50% of your troop’s total cookie bill is due
March 15 - Partial payment due
March 29 - Last day of cookie sale
April 3 - Final payments and recognition orders are due to council. Be sure to have transferred all cookies to the Girl Scouts and entered their recognition orders in Smart Cookies. Remember to verify t-shirt sizes, sweatshirt sizes, and any optional recognitions with them before you reconcile their recognitions

May-June

Recognitions shipped to service units. Distribute earned recognitions to Girl Scouts as soon as you receive them from your PPC.

September 30, 2026

All cookie paperwork, including receipts, payment forms, and permission slips, must be kept until this date.

What Service Units Earn toggle arrow

If your service unit exceeds their package sold quantity from the 2025 cookie season by 3% or more, the service unit will earn $0.01 per package sold to use towards service unit programs or expenses. Any outstanding debt/unpaid packages do not count toward this goal.

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PPC Guide
Role Description: Cookie PPC
Troop Leader/Troop Cookie Manager Agreement: online form or PDF
Troop Payment Form
Palm Oil and Girl Scout Cookies FAQ
Unpaid Funds Collection Assistance Form
Wrapping Up the Cookie Program checklist for PPCs

Individually Registered Members and the Cookie Program toggle arrow

Individually Registered Members (IRM, sometimes known as Juliettes) can participate in the Cookie Program. Proceeds cannot be paid to IRMs per GSUSA and IRS guidelines. Instead, they earn Cookie Dough credits. They can also still earn recognition items!

If an IRM would like to participate in the Cookie Program, they will be recorded in Smart Cookies under their service unit’s 5000 number troop, for example, 5001 or 5029. Girl Scouts who are actively participating in a troop cannot be considered an IRM for the Product Programs. Service unit’s Cookie Product Program Coordinator should work with their service unit's IRMs to help them participate.

Cookie Dough credits will be awarded to an IRM who sells 100 or more packages of cookies. Cookie Dough credit cannot be transferred to another Girl Scout and cannot be replaced or refunded.

Cookie Dough can be used in our council shop or applied to GSSNE Summer Camp. Cookie Dough expires on September 30, 2026.

Girl Scouts of the USA Cookie Redistribution Policy toggle arrow

Everyone knows that when cookies are purchased from a Girl Scout, they are investing in so much more than a box of treats—they're investing in a Girl Scout's future.

Proudly, one hundred percent of the net proceeds from the Girl Scout Cookie sales are invested back into originating councils to fund activities and experiences for their Girl Scouts, who are busy making their way in the world and positively impacting their communities. All these things are possible thanks to the structure and design of the Girl Scout Cookie Program as designed by Girl Scouts USA.

As a result, we wanted to take an opportunity to remind everyone of the Redistribution Policy set by GSUSA on Girl Scout cookies. The following redistribution language appears on every package of Girl Scout cookies:

“The GIRL SCOUTS® name and mark, and all associated trademarks and logotypes, including GIRL SCOUT COOKIES®, THIN MINTS®, TREFOILS®, GIRL SCOUT COOKIE SALE®, GIRL SCOUT COOKIE PROGRAM®, and the Trefoil Design, are owned by Girl Scouts of the USA. [Licensee name] is an official GSUSA licensee. Baked by authority of Girl Scouts of the USA. This product is distributed and marketed exclusively through Girl Scout members. Any resale or redistribution is unauthorized.”

These statements protect the right of Girl Scouts to be the only ones to sell our cookies. This means that no one—customers, stores, or parents – may purchase Girl Scout cookies and then resell them. Councils work closely with GSUSA, including our own, to ensure that redistribution does not occur. It is our responsibility as a council that if we should become aware of redistribution, we are required to contact the parties involved and inform them of Girl Scouts’ exclusive right to sell Girl Scout cookies and ask them to stop. If our request is not honored, GSUSA requests that the product sale liaison at GSUSA be contacted immediately.

We want all Girl Scouts to feel empowered through the opportunities offered to them through the Girl Scout Cookie Program. By taking liberties with redistribution, not only are policies broken, but Girl Scout experiences are lost.

Please feel free to contact GSSNE with any further questions!